FAQs – Furnishify

FAQ

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order in the "Order History" section of your account.

What is your return policy?

We offer a 14-day return policy on most items. If you are not satisfied with your purchase, please contact our customer service on info@furnishify.co.uk or call us on 0333 090 1102 to initiate a return or exchange. Items must be in their original condition and packaging. Please refer to our Return & Refund Policy

Do you ship internationally?

No, we ship only to the United Kingdom. Please see our Shipping Policy page for more details.

How can I contact customer service?

You can reach our customer service team via email at info@furnishify.co.uk or call us at 0333 090 1102

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. Please contact customer service as soon as possible to make any modifications.

About Your Order

How do I place an order? How do I place an order?

Visit our website and browse through the products.
Click on the desired item, select specifications (if applicable), and add it to your cart.
Follow the checkout process to enter your shipping details and payment information.

Can I modify or cancel my order after placing it? Can I modify or cancel my order after placing it?

Once an order is placed, modifications or cancellations may not be possible. Please contact our customer support immediately for assistance. Write to us at info@furnishify.co.uk or Call us on 0333 090 1102

Are there any additional charges, like taxes or shipping fees? Are there any additional charges, like taxes or shipping fees?

The total cost displayed at checkout includes all applicable taxes and shipping fees. There are no hidden charges.

What if I receive a defective or damaged item? What if I receive a defective or damaged item?

We apologize for any inconvenience. Write to us at info@furnishify.co.uk with your order number and photos of the damaged or defective item. We will assist you in resolving the issue.

Payments & Safety

Is it safe to use my credit card on your website? Is it safe to use my credit card on your website?

Yes, our website uses secure encryption protocols to protect your personal and financial information. Your data is treated with utmost confidentiality.

What payment methods do you accept? What payment methods do you accept?

We accept major credit and debit cards. Details are available at the checkout. Also please check footer section of our website for acceptable payment methods (displayed as payment icons.)

Shipping & Delivery

How can I track my order? How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

How much does it cost? How much does it cost?

We offer free standard shipping on all orders.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer refunds subject to terms and conditions.

Please refer to our Return & Refund policy for more information.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 14 days after the item is received. Items must be in their original condition, and certain conditions apply. For detailed information, please refer to our Return and Refund policy.

Who pays the shipping costs in the case of a refund? Who pays the shipping costs in the case of a refund?

In the event that furnishify sends the wrong item, the item is defective, or the item is damaged in transit, furnishify will cover the cost of returning the item. The customer is responsible for return shipping if they change their mind and return the item.